Six HNL Lab Medicine patient service centers (PSCs) have received the prestigious 800 Award for their excellent customer service. The 800 Award distinguishes HNL Lab Medicine’s focus on customer service from others, as determined by the high level of patient satisfaction expressed in online ratings and reviews. Congratulations to the following locations for setting the gold standard for what it means to be customer-centric:

• West Reading PSC
• Laurys Station PSC
• Schoenersville Road PSC
• Fogelsville PSC
• Northampton PSC
• Palmer Township PSC

“HNL Lab Medicine is committed to providing the highest quality lab services and customer service to all its patients,” said Jessica Bargilione, Vice President of Marketing. “This award is a testament to our patient-focused care. Patient satisfaction and comfort is our top priority. We are honored to receive Reputation’s 800 Award!”

The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length. Together with other factors such as brand reach and health, social engagement, business listing accuracy and search impressions, businesses are analyzed for their customer service ability. Those that are honored with the 800 Award will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.

“We congratulate HNL Lab Medicine on its dedication to prioritizing customer satisfaction over the past year, as evidenced by the 800 Award honors given to six HNL Lab Medicine locations,” says Dave Mingle, Global Head of CX at Reputation. “Strong customer experiences are at the core of consistent business growth. We are thrilled to see that HNL Lab Medicine is committed to listening to and taking action on customer feedback to make meaningful improvements."

Locations that win the 800 Award consistently collect, understand, and apply any and all feedback to ensure that each customer will have the best possible experience. HNL Lab Medicine is proud to receive recognition for the many patient satisfaction initiatives undertaken within the last year, including a refresh of certain locations. In addition to building improvements, HNL Lab Medicine consistently retains skilled, compassionate phlebotomists, who continue to keep patient care and comfort as their top priority. Know that when you are visiting HNL Lab Medicine, you are visiting the best. The 800 Award proves it!