News and Stories

November 30, 2023

Everything You Need to Know About HIV Testing

Whether you are sexually active or just want to stay informed, being aware of your HIV status is an important step in taking charge of your sexual health. 

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November 10, 2023

Unveiling the World of Genetic Counseling: An Interview with Elizabeth Melchionna

In honor of Genetic Counselor Awareness Day, we had the privilege of speaking with Elizabeth Melchionna, a genetic counselor at HNL Lab Medicine. 

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November 06, 2023

Gut Check: Clostridium difficile

Clostridioides difficile, commonly known as C. diff, is a bacterium that can cause infections in the colon, leading to a range of symptoms that can be uncomfortable and, in some cases, serious.

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November 03, 2023

Celebrating Our Commitment to Quality: Recent CAP Inspection Validates HNL Lab Medicine’s Excellence

At HNL Lab Medicine, we are thrilled to share a significant milestone that exemplifies our commitment to delivering exceptional quality healthcare.

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October 29, 2023

World Stroke Day

Sharing a Personal Experience on World Stroke Day to Raise Awareness about Strokes.

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News and Stories

March 28, 2023

Six HNL Lab Medicine patient service centers (PSCs) have received the prestigious 800 Award for their excellent customer service. The 800 Award distinguishes HNL Lab Medicine’s focus on customer service from others, as determined by the high level of patient satisfaction expressed in online ratings and reviews. Congratulations to the following locations for setting the gold standard for what it means to be customer-centric:

HNL Lab Medicine is committed to providing the highest quality lab services and customer service to all its patients,” said Jessica Bargilione, Vice President of Marketing. “This award is a testament to our patient-focused care. Patient satisfaction and comfort is our top priority. We are honored to receive Reputation’s 800 Award!”

The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length. Together with other factors such as brand reach and health, social engagement, business listing accuracy and search impressions, businesses are analyzed for their customer service ability. Those that are honored with the 800 Award will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.

We congratulate HNL Lab Medicine on its dedication to prioritizing customer satisfaction over the past year, as evidenced by the 800 Award honors given to six HNL Lab Medicine locations,” says Dave Mingle, Global Head of CX at Reputation. “Strong customer experiences are at the core of consistent business growth. We are thrilled to see that HNL Lab Medicine is committed to listening to and taking action on customer feedback to make meaningful improvements."

Locations that win the 800 Award consistently collect, understand, and apply any and all feedback to ensure that each customer will have the best possible experience. HNL Lab Medicine is proud to receive recognition for the many patient satisfaction initiatives undertaken within the last year, including a refresh of certain locations. In addition to building improvements, HNL Lab Medicine consistently retains skilled, compassionate phlebotomists, who continue to keep patient care and comfort as their top priority. Know that when you are visiting HNL Lab Medicine, you are visiting the best. The 800 Award proves it!