NEW Service for Healthcare Professionals

 

Introducing – Online Courier Pickup Requests

 

We know you’re busy. As part of our commitment to creating new and more reliable access to lab testing and patient care, we now offer convenient online scheduling for courier pickups!
This new online service will allow healthcare professionals to submit a courier request quickly and easily.

Requesting an Online Pickup in 3 Simple Steps:

• Click  “Schedule a Pickup” under Healthcare Professionals – HNL.Com/courierpickup
• Enter your client number and specimen details
• Click “Submit” to confirm, and you’re ready to schedule your pickup

Once your request is successfully submitted, you will receive an emailed confirmation number, and an HNL Lab Medicine courier will arrive to pick up your specimen(s).

Please be sure to have your specimens properly stored, ready at the time and date requested and in the specified pickup area.

No more phone calls or waiting on hold to speak with the right person. Online pickup is simple to use and available anytime to fit into your workflow and help you streamline operations.

• Schedule a request electronically—no need to wait for a representative during peak call time
• Receive confirmation that the pickup is successfully scheduled
• Accessible from your PC, tablet, or smartphone

 

Online Courier Pickup Requests are Available:

• Monday thru Friday, 6 a.m.-7 p.m., and
• Saturday thru Sunday, 8 a.m.-4 p.m.

For courier pickup requests outside of these hours, please contact a Customer Care Representative at 1-877-402-4221.

An active account with HNL Lab Medicine is required for this service.If you have questions regarding your services or would like to make additional updates, please contact your account representative or our Customer Care Team at 1-877-402-4221.