COVID-19

| Patient Safety

Safety measures we have taken​ at our Patient Centers to ensure you can receive the lab tests needed while providing a safe environment for you and our employees.

 

COVID-19 Testing NOT Available at HNL Lab Medicine Patient Centers

• COVID-19 Testing when you have symptoms

Your COVID-19 test results

Please be advised HNL Lab Medicine may not release COVID-19 testing status or results over the phone.  For test results, please visit www.myhnlaccess.com or contact your healthcare provider.

During these extraordinary times where COVID-19 testing exceeds the nations supplies and our capacity, we have collaborated with additional reference laboratories to provide additional capacity to ensure the fastest turnaround possible for test results.

| Remote Check-In

We encourage you to use our Online Check-in when you arrive to promote social distancing. To check in online Visit HNL.com/Locations

| Healthcare Professionals

COVID-19 testing specimens must be ordered by a healthcare professional. The preferred sample type is nasopharyngeal (NP) swab in UTM viral transport media.

Please do not send the patient for COVID-19 specimen collection OR to drop off COVID-19 specimens to any HNL Lab Medicine Patient Center.

Specimens must be collected by a healthcare professional or a designated COVID-19 regional testing site, which can be sent to HNL Lab Medicine for processing.
 

• Prior to collection, instruct the patient to blow their nose to remove excess mucous.
• Gently pass the swab through the nose into the posterior nasopharynx.
• Rub the swab on the nasopharyngeal membrane several times to loosen and collect cellular material.
• Withdraw the swab and place in UTM tube.
• Snap off swab at the score mark and screw on cap of UTM tube.

• Specimen must be refrigerated or frozen.

IMPORTANT: Samples must be picked up by an HNL Lab Medicine courier or processed by one of the designated COVID-19 regional testing and assessment sites. If you require a courier pickup, please contact our Customer Care Department at 877-402-4221. 

 

Healthcare professionals should contact their public health authority for information on managing individuals potentially infected with the virus. We encourage healthcare professionals to review the CDC website to guide their patient management and lab testing for COVID-19: https://www.cdc.gov/coronavirus/2019-nCoV/hcp/index.html.