Billing and Insurance

HNL Lab Medicine is a Medicare participant and accepts Medicare assignment. You will be billed only for the co-payment requirement and/or deductibles as required by federal law. This also applies to genomics testing.

If you are unable to receive SMS verification codes, you can make your payment using our automated phone payment system (IVR). If you need assistance, our Customer Care team is available at 877-402-4221.

To determine if HNL Lab Medicine works with your insurance provider, please view our Participating Insurance Plans page for additional information. For specific information, we suggest you contact your insurance provider. 

There are several convenient ways to pay your bill:

• For doctor-ordered lab tests:
  • If you opt for paperless statements, you will receive a secure link to the HNL Lab Medicine payment portal, allowing you to view, manage, and pay your bills online at any time.
  • Log in to your patient portal and click Pay Bills on your portal dashboard or on Pay My Bills in the menu on the left. This will take you to the Billing Portal. You can log in in using your account number or patient ID. This information can be found on your invoice.
  • Make a payment over the phone. You can also contact one of our billing representatives who will be happy to help you. Please call 877-402-4221, between 7 a.m. and 3:30 p.m., Monday-Friday to speak to a representative.
  • Mail your payment to:
    • HNL Lab Medicine
    • PO BOX 789581
    • Philadelphia, PA 19178-9581
  • Please use the pre-addressed return envelope included with your invoice.
• For HNL Lab Tests Direct: Users will pay at the time of order with a credit card or via PayPal.

If HNL Lab Medicine has your mobile number on record, you will receive a text message inviting you to opt in. Once enrolled, you can securely view and pay your statements through the HNL payment portal.

Please visit our billing page for additional information about billing, or feel free to call our billing team at 877-402-4221.

Our billing team is happy to help. Contact them by calling 877-402-4221.

Please visit Payment Options page under billing and insurance for details.

Prior Authorization, also known as a pre-authorization or pre-certification, is a clause in the health insurance policy that says the patient must get permission from their health insurance company before they receive certain health care services which includes specialized laboratory testing. This process was developed to help ordering health care professionals, laboratories, and their patients receive a quicker coverage determination by giving them information: 

• If a member’s benefit plan requires prior authorization. 
• When additional clinical information is required to make a coverage decision. 
• Whether the request meets third party’s clinical and coverage policy criteria.

Since we are unable to access your individual insurance plan details, you'll need to contact your insurance for more information regarding EOB questions.

Please submit a Contact Us form and provide the updated information in the appropriate field. The billing account number, name of patient, name of insurance, contact information, name of subscriber, and subscriber ID group number can be found on the back of your insurance card.

To help protect your personal and financial information, online payments made through the patient payment portal now require a one-time passcode (OTP). When you submit your payment, a one-time verification code will be sent by text message to the mobile phone number associated with your account. Enter the code on the payment screen to verify your identity and securely complete your payment.

In order to find out details about why your insurance didn't cover a specific bill, please contact your insurance provider for more information related to your benefit plan.

Since your account has been transferred, please contact the collection agency directly at this time.

Please contact Customer Support at 1-877-402-4221.

This bill is for laboratory services performed by HNL Lab Medicine. The balance could be due to: a deductible or copay; services not covered by your insurance provider; missing insurance information.

It is possible the payment was not received before the statement was generated. If you feel you have received this bill after payment was made, please contact us to verify at 1-877-402-4221.