Billing and insurance

Payment Options

Financial Assistance

If you have insurance coverage that falls outside of our network, or if you are uninsured or have limited insurance coverage, our HNL Billing team is here to assist you and tailor our approach to your specific situation.

Self-Pay at a Patient Service Center

HNL Lab Medicine offers a Self-Pay option for patients who do not have health insurance or who prefer to pay directly for eligible laboratory services.

When you choose Self-Pay, our team will review your laboratory order and provide your Self-Pay price before services are performed. Payment is completed during your visit before specimen collection. 

Accepted payment methods include: 

    • Credit card 
    • Debit card 
    • Apple Pay 
    • Google Pay 
    • Money order 
    • Check

Patients may receive an electronic receipt by email and may request a printed receipt. 

Please note: If you choose the Self-Pay option, the laboratory services associated with that visit will not be billed to your insurance plan.

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Reflex Testing

Depending on the results of testing, a reflex test may be necessary, which could result in added costs billed to you at a later date. Reflex tests refer to the additional testing which occurs when initial test results are positive or outside of normal parameters and indicate that a second-related test (second-level) is medically appropriate. 

To learn about our self-pay options for genomics, visit our Billing Investigation and Prior Authorization page.

To set up a payment plan, enroll in our patient portal or contact customer care at 877-402-4221. 

HNL Lab Medicine participates with 50+ major insurance company plans and over 300 plan types.