billing and insurance

Understanding The Cost Of Your Care

At HNL Lab Medicine, we try to take the complexity out of billing so that you can focus on what matters most, your health.


HNL Lab Medicine participates with 50+ major insurance company plans and over 300 plan types. To see if we’re in-network with your insurance, click here

Financial Assistance and Self-Pay

If your insurance is out-of-network or you are uninsured or underinsured, the HNL Billing team will work with patients based on individual circumstance.

View a Sample Bill

View a billing sample explanation to ensure you know where to find the information you’re looking for. 

Frequently Asked Billing Questions

Insurance companies can deny coverage for a multitude of reasons. If your coverage has been denied or you’ve received a bill you don’t think you should have gotten, please contact your insurance provider for details.

To set up a payment plan, you can enroll in our patient billing portal or contact customer care 877-402-4221.

Visit the patient billing portal here or contact customer care 877-402-4221. Additionally, you can scan the barcode on your patient statement and enter your payment information digitally.

In order to determine what will be covered by insurance, please contact your insurance provider.

To update your insurance provider, you can visit our patient billing portal or contact customer care 877-402-4221.

Reflex tests refer to the additional testing which occurs when initial test results are positive or outside of normal parameters and indicate that a second-related test (second level) is medically appropriate.