Professionals

Client Billing Information

| Client Billing Overview


HNL Lab Medicine is excited to share our Client Billing Video, created to support healthcare providers in navigating the laboratory billing process with confidence.  This video offers a step-by-step guide on navigating the billing process, addressing common queries, and offering tips for ensuring a smooth and efficient claim submission. 


By understanding the nuances  of the billing system, healthcare providers can improve their practice's operational efficiency and deliver superior service to their patients.

International Clients (Outside the U.S.)


    • All invoices and payments must be in U.S. dollars.

    • HNL Lab Medicine will bill the referring institution for the full cost of testing.

    • Invoices are generated upon completion of testing..

    • Payment is due within 30 days of the invoice date.

    • Accepted payment methods: Bank check, ACH, Visa or Mastercard, or Wire transfer (available with prior arrangement—contact us for details)

    • New international clients: Please contact our billing department (secure form) for more information.

U.S. Based Clients


    • HNL Lab Medicine will bill the client or referring institution for the full cost of testing.
    • Invoices are generated upon completion of testing.
    • Payment is due within 30 days of the invoice date.
    • Accepted payment methods:
      • ACH
      • Check or money order
      • Visa or Mastercard (as indicated on the invoice)


Note: there is a 3% surcharge for credit card payments