News and Stories

September 12, 2023

Lab Tests for Healthy Aging

Curious about staying youthful? The secret is a healthy lifestyle. It is never too late to get started!

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September 01, 2023

Celebrating Compassion and Collaboration: HNL Lab Medicine and NCC’s Back-to-School Pantry Drive

In a heartwarming display of unity and generosity, HNL Lab Medicine is thrilled to share the exciting news of its partnership with Northampton Community College (NCC) for a remarkable Back-to-School Pantry Drive.

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August 28, 2023

Martin K. Till Featured on Health Care Power List

Martin K. Till, President and CEO of HNL Lab Medicine, has been named a top leader on Lehigh Valley Business’ Health Care Power List.  

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August 16, 2023

Why Blood Tests Are Important for Children: Top Tests Explained

Blood tests are diagnostic tools that help pediatricians assess your child’s health. 

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July 28, 2023

Hepatitis & The Different Types of Viral Infections

Did you know that viral hepatitis is a group of liver infections caused by different viruses? It is also characterized by inflammation of the liver. What does the liver do, you ask?
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News and Stories

March 28, 2023

Six HNL Lab Medicine patient service centers (PSCs) have received the prestigious 800 Award for their excellent customer service. The 800 Award distinguishes HNL Lab Medicine’s focus on customer service from others, as determined by the high level of patient satisfaction expressed in online ratings and reviews. Congratulations to the following locations for setting the gold standard for what it means to be customer-centric:

HNL Lab Medicine is committed to providing the highest quality lab services and customer service to all its patients,” said Jessica Bargilione, Vice President of Marketing. “This award is a testament to our patient-focused care. Patient satisfaction and comfort is our top priority. We are honored to receive Reputation’s 800 Award!”

The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length. Together with other factors such as brand reach and health, social engagement, business listing accuracy and search impressions, businesses are analyzed for their customer service ability. Those that are honored with the 800 Award will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.

We congratulate HNL Lab Medicine on its dedication to prioritizing customer satisfaction over the past year, as evidenced by the 800 Award honors given to six HNL Lab Medicine locations,” says Dave Mingle, Global Head of CX at Reputation. “Strong customer experiences are at the core of consistent business growth. We are thrilled to see that HNL Lab Medicine is committed to listening to and taking action on customer feedback to make meaningful improvements."

Locations that win the 800 Award consistently collect, understand, and apply any and all feedback to ensure that each customer will have the best possible experience. HNL Lab Medicine is proud to receive recognition for the many patient satisfaction initiatives undertaken within the last year, including a refresh of certain locations. In addition to building improvements, HNL Lab Medicine consistently retains skilled, compassionate phlebotomists, who continue to keep patient care and comfort as their top priority. Know that when you are visiting HNL Lab Medicine, you are visiting the best. The 800 Award proves it!