March 01, 2024

Congratulations 800 Award Winners!

Congratulations 800 Award Winners!HNL Lab Medicine Patient Service Centers

Two HNL Lab Medicine locations have received the prestigious 800 Award for their excellent customer service. The 800 Award distinguishes HNL Lab Medicine’s focus on customer service from others, as determined by the high level of patient satisfaction expressed in online ratings and reviews. Congratulations to the Laurys Station and Schoenersville Road Patient Service Centers for setting the gold standard for what it means to be customer centric.

“HNL Lab Medicine remains dedicated to delivering top-notch laboratory services and exceptional customer care to every patient we serve,” said Jessica Bargilione, Vice President of Marketing. “Our relentless focus on patient care is at the heart of everything we do. Being honored with Reputation's prestigious 800 Award is a testament to our dedication and a source of profound pride for our entire team!

The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy and search impressions. Those that are honored will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.

“In a world where consumers are making purchasing decisions based on what they see and hear in their local communities and online, delivering on brand performance is more important than ever. HNL Lab Medicine has demonstrated its commitment to evolving alongside its customers by prioritizing their needs and taking action based on what they are saying across online reviews, rating pages and on social media,” said Liz Carter, Reputation’s Chief Marketing Officer. “On behalf of Reputation, I extend an enthusiastic congratulations to HNL Lab Medicine for its commitment to understanding consumer feedback and acting on it across these locations.”

A top recognition for location-level businesses with best-in-class brand reputation, Reputation’s 800 Award highlights organizations that go above and beyond in delivering on brand promise by listening to and acting on feedback from their consumers. HNL Lab Medicine is proud to receive recognition for the many initiatives undertaken within the last year, including the introduction of pediatric phlebotomy services. In addition to expanding service offerings, HNL Lab Medicine launched HNL @Home – Concierge and HNL Lab Tests Direct for an even more convenient experience. Patients know that when they are visiting HNL Lab Medicine, they are visiting the best.

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