The Value of Compassion in Lab Medicine
We don’t often think of lab medicine when considering the care of our loved ones or even our own- but every blood draw, every sample collection, every lab test is the beginning of our medical journey. Laboratory testing identifies disease, facilitates each diagnosis, and guides treatment decisions. It is a foundational element of our healthcare system, yet it remains largely unseen. Our exceptional staff members work diligently to provide the best care possible. From interacting with patients, to specimen collection, to processing results, and everything in between, we strive to show compassion in all that we do.
Patient Service Centers
Our medical journey often begins with a phlebotomist. These skilled professionals are the face of HNL Lab Medicine. Phlebotomists interact with every patient and collect each specimen needed for processing. For some of us, that takes place at a Patient Service Center.The friendly face you need when you aren’t feeling well? The hand you hold while you get a blood draw? We can thank our gentle, professional phlebotomists for their care and consideration during the collection process. Their patience and kindness create a pleasant collection experience- even for our loved ones that are afraid of blood draws or who aren’t feeling very well.
“I have used HNL Lab since I moved here 11 years ago and am very satisfied with the facility and staff. Over the years I have learned the best times to get ‘in and out’. The staff has always been cheerful, professional and courteous. I have recommended the lab to a number of my friends who have found the lab to have provided them with the same excellent service.”
HNL @Home – Homebound
Patient Service Centers aren’t the only place our phlebotomists show compassion. With services like HNL @Home, our mobile phlebotomists travel right to your doorstep to provide caring, convenient service. Our mobile phlebotomists visit patients who are unable to travel to a Patient Service Center; their kind words and bright smiles make all the difference to these patients.
“Every day there are patients where I may be the only smile that they see. The only kind words. The only person who actually sat and held their hand and just for a moment made a difference. Just this morning I had a woman thank me for being so kind to her. That makes it much more worthwhile.”
HNL @Home – Concierge
Medically homebound patients are not the only patients who can take advantage of the HNL @Home service. We know that getting bloodwork can be inconvenient. This option gives you the flexibility that you need to make your health a priority. Patients take advantage of HNL @Home for many different reasons. Whatever your reason, we are happy to help you complete your lab testing in the comfort of your own home.
“I am so happy that your lab provides house calls. I have an issue with fainting while fasting for bloodwork and I feel so much more comfortable knowing that someone can come to my house early in the morning. It gives me peace of mind and really helps calm my anxiety. You guys are the best and I am so grateful for kindness.”
Specimen Handling
After specimens are collected at a Patient Service Center or by our mobile phlebotomists, they make the journey to our core lab for processing. Our couriers play an essential role in getting timely, accurate lab results for our patients. Each specimen is handled appropriately during shipping to ensure viability. Couriers drive many miles in all types of weather to deliver samples directly to the laboratory. HNL Lab Medicine has also invested in the latest automated technology to increase efficiency and keep the lab operating at high standards as our service area expands.
“We have to maintain the correct temperature for every specimen and get them back on time and in a safe manner. I just love helping the patients get the results they need, so they can get back to being healthy.”
Pathology
The pathologists and pathology assistants at HNL Lab Medicine are experts in their fields, processing over 60 million clinical and anatomic pathology results annually. Each specimen is processed with the utmost care and consideration.
We know that your results are necessary for your medical care, and we do all that we can to ensure they are processed as quickly and as accurately as possible. Our team works together to deliver the best possible outcomes. Every step of the way, HNL Lab Medicine makes your care a priority.
“The extra effort of two dedicated pathology assistants resulted in much more efficient and higher quality work than I could have ever achieved working by myself. They graciously volunteered to work extra hours which ultimately allowed a patient to spend less time under anesthesia. I was touched by this kind gesture of teamwork and felt doubly blessed to be backed up by not just one, but two very talented members of our practice.”
Billing
Compassion includes more than just lab specimens. Compassion is knowing what our patients need- and we understand that medical care is expensive. That’s why we participate with over 300 insurance plan types spanning 50 major insurance companies to keep our services affordable. For uninsured or under insured patients, we offer additional payment options and assistance. We won’t let cost prohibit you from obtaining necessary lab work.
“The phlebotomist was quick and was knowledgeable about self-pay. Customer service people were very friendly when I called to ask about self-pay. The best customer service line around! Your staff are all really great and your rates are affordable.”
HNL Lab Medicine Culture
We invest in our employees so that our employees can invest you. Benefits like excellent insurance, vision, and dental; holiday pay; paid vacation and sick time; educational assistance; career pathways; and many other wonderful employee perks are just some of the things we offer. We go the extra mile to make our work environment positive and inclusive. Our employees are driven to make HNL Lab Medicine a great place to work, and a great place to complete your laboratory testing.
“In all the years I’ve been here at HNL, I’ve made lifelong relationships with many dear friends. My opportunities to move around in multiple departments have led me to a successful and useful position. I love knowing that my work is important.”
Visit HNL Lab Medicine Today
We are compassionate in all that we do. Our patients can enjoy a comfortable, pleasant experience from the moment they enter the waiting room. But compassion is more than a friendly smile and convenient check-in process.
It is handling every specimen with care, with the appreciation that each test tube is connected to someone we care about. From the moment you step through the doors at our patient service center, until long after your results are in your hands, the HNL Lab Medicine team makes your health a priority.