Contact Us

FAQs

Billing


  • Medicare (CMS)
    HNL Lab Medicine is a Medicare participant and accepts Medicare assignment. You will be billed only for the co-payment requirement and/or deductibles as required by federal law.
  • Insurance
    Please view our Participating Insurance Plans listing. If your insurance is not listed, please contact one of our billing representatives at 1-844-HNL-BILL for verification of Health Network Laboratories (HNL Lab Medicine) participation, or contact the insurance company directly.
    Health Network Laboratories (HNL Lab Medicine) will directly bill your primary insurance company.
  • How can I get help with my account balance, making a payment, and/or establishing a payment plan?

    See our FAQ below  -  How do I pay my bill?

    There are various options on how you can pay your bill.


    You can also contact one of our Billing Representatives who will be happy to help you. Please call 1-844-HNL-BILL, between 7 a.m. and 3:30 p.m., Monday-Friday to speak to a representative.

  • How do I pay my bill?
    There are several convenient ways to pay your bill:  
    • Login to MyHNLAccess.com and click on the My Profile/Payment link and then click on the Make Payment button.
     
    • Make a payment over the phone. You can also contact one of our Billing Representatives who will be happy to help you. Please call 1-844-HNL-BILL, between 7 a.m. and 3:30 p.m., Monday-Friday to speak to a representative.
     
    • Mail your payment to:
      Health Network Laboratories (HNL Lab Medicine) 
      PO BOX 789581
      Philadelphia, PA 19178-9581
      Please use the pre-addressed return envelope included with your invoice.
  • How do I submit EOB Insurance Questions pertaining to rejections, payments, and refunds?
    We are unable to access your individual insurance plan details. Please contact your insurance for more information regarding EOB questions.
  • How can I update my address and personal information?
    Please submit a Contact Us form and provide the updated information in the appropriate field. Billing account number, name of patient, name of insurance, contact information, name of subscriber and subscriber ID group number can be found on the back of your insurance card.
  • Why didn’t my insurance cover this bill?
    Please contact your insurance provider for more information related to your benefit plan.
  • Why did I receive a letter from a collection agency?
    Since your account has been transferred, please contact the collection agency directly at this time.
  • I do not have my account number. Who can I contact to assist me in finding out my account number?
    Please contact Customer Support at 1-877-402-4221.
  • Why did I receive this bill?
    This bill is for laboratory services performed by Health Network Laboratories (HNL Lab Medicine). The balance could be due to: a deductible or copay; services not covered by your insurance provider; missing insurance information..
  • What if I want to pay more than one account?
    There are several ways depending on which bill pay method you choose:

    If visiting HNL.com or MyHNLAccess.com, please enter your patient account number (or first and last name) and date of birth.

    If you have multiple invoices, your payment will be applied to the oldest outstanding balance.

    You can also pay over the phone by listening to the prompt’s instructions.

    Finally, you can utilize the Papaya application that allows you to use your mobile device and connect it to either Credit Card or Bank Account. You simply download the app and after initial set up, take a picture of the invoice and enter the amount.
  • I paid this bill, so why I am still getting billed for it?
    It is possible the payment was not received before the statement was generated. If you feel you have received this bill after payment was made, please contact us to verify at 1-877-402-4221.

Customer Support


Careers


  • What jobs are currently available?
    Job openings are listed under our HNL Lab Medicine's Career Site.

    Please visit HNL.com and click on the Careers link located on the menu bar. You’ll find a list of the Latest Job Listings. You can view more openings by clicking on the Employment listings tab and Search Current Openings.
  • How can I reset my login for My HNL Lab MedicineCareers?
    Resetting your login information can be done by selecting the Forgot Your Password Link? on the Check for Existing Resumes Screen. We will send a new password to the email address on file.
  • How do I apply?
    Resumes for employment can be submitted online at HNL Lab Medicine's Career Site. Please visit HNL.com and click on the Careers link located on the menu bar.

    View Current opening under the Employment listings.

    Once you select the position you are interested in, select New Resume/CV or Existing Resume/CV to apply for a current opening.
  • What is the status of my application?
    The status of your application can be found by logging into your profile. If the position you are interested in is still open, then your application is still under consideration. We will send an email to let you know when the recruiting process is closed.

Technical Support