FAQs

Billing

• Medicare (CMS)
  HNL Lab Medicine is a Medicare participant and accepts Medicare assignment. You will be billed only for the co-payment requirement and/or deductibles as required by federal law.
• Insurance
  Please view our Participating Insurance Plans listing. If your insurance is not listed, please contact one of our billing representatives at 1-844-HNL-BILL for verification of Health Network Laboratories (HNL Lab Medicine) participation, or contact the insurance company directly.
  Health Network Laboratories (HNL Lab Medicine) will directly bill your primary insurance company.
• How can I get help with my account balance, making a payment, and/or establishing a payment plan?

  See our FAQ below  -  How do I pay my bill?

  There are various options on how you can pay your bill.

  
  You can also contact one of our Billing Representatives who will be happy to help you. Please call 1-844-HNL-BILL, between 7 a.m. and 3:30 p.m., Monday-Friday to speak to a representative.

• How do I pay my bill?
  There are several convenient ways to pay your bill:

  • Visit HNL.com and click on Pay Your Bill Online.

   

  • Login to MyHNLAccess.com and click on the My Profile/Payment link and then click on the Make Payment button.

   

  • Make a payment over the phone. You can also contact one of our Billing Representatives who will be happy to help you. Please call 1-844-HNL-BILL, between 7 a.m. and 3:30 p.m., Monday-Friday to speak to a representative.

   

  • Mail your payment to:
    Health Network Laboratories (HNL Lab Medicine) 
    PO BOX 789581
    Philadelphia, PA 19178-9581
    Please use the pre-addressed return envelope included with your invoice.
• How do I submit EOB Insurance Questions pertaining to rejections, payments, and refunds?
  We are unable to access your individual insurance plan details. Please contact your insurance for more information regarding EOB questions.
• How can I update my address and personal information?
  Please submit a Contact Us form and provide the updated information in the appropriate field. Billing account number, name of patient, name of insurance, contact information, name of subscriber and subscriber ID group number can be found on the back of your insurance card.
• Why didn’t my insurance cover this bill?
  Please contact your insurance provider for more information related to your benefit plan.
• Why did I receive a letter from a collection agency?
  Since your account has been transferred, please contact the collection agency directly at this time.
• I do not have my account number. Who can I contact to assist me in finding out my account number?
  Please contact Customer Support at 1-877-402-4221.
• Why did I receive this bill?
  This bill is for laboratory services performed by Health Network Laboratories (HNL Lab Medicine). The balance could be due to: a deductible or copay; services not covered by your insurance provider; missing insurance information..
• What if I want to pay more than one account?
  There are several ways depending on which bill pay method you choose:
  
  If visiting HNL.com or MyHNLAccess.com, please enter your patient account number (or first and last name) and date of birth.
  
  If you have multiple invoices, your payment will be applied to the oldest outstanding balance.
  
  You can also pay over the phone by listening to the prompt’s instructions.
  
  Finally, you can utilize the Papaya application that allows you to use your mobile device and connect it to either Credit Card or Bank Account. You simply download the app and after initial set up, take a picture of the invoice and enter the amount.
• I paid this bill, so why I am still getting billed for it?
  It is possible the payment was not received before the statement was generated. If you feel you have received this bill after payment was made, please contact us to verify at 1-877-402-4221.

Customer Support

• How do I report questions or concerns regarding HIPAA/Privacy, Discrimination (Section 1557) and Compliance?
  You can reach the compliance department by calling Customer Care at 1-877-402-4221. You can also report concerns anonymously by calling the toll-free Compliance Hotline at 1-844-675-7684 or filing a report online at: www.healthnetworklabs.ethicspoint.com.
• What are your locations and hours?

  HNL Lab Medicine has more than 60 Patient Service Centers (PSCs) in Pennsylvania and New Jersey for your convenience. Search for a PC near you with our online locator and view current hours.

  Please note that specimen collection services are not available at Health Network Laboratories' (HNL Lab Medicine) Corporate Headquarters, 794 Roble Road, Allentown, PA 18109-9110.

• What insurance do you take?
  HNL Lab Medicine participates with 50+ major insurance company plans and over 300 plan types. We dedicate ourselves to providing you accessible, affordable, and high-quality lab services.
  
  If your insurance is not listed, please contact a HNL Lab Medicine billing expert at 844-HNL-BILL (toll-free) for verification of HNL Lab Medicine participation or contact your insurance company directly.
  
  View our Insurance Provider List here.
• Where can I get my results?
  When you use Health Network Laboratories (HNL Lab Medicine) you have two options for receiving lab results.

  • You may contact your physician.
  • Log onto MyHNLAccess.com.

  
  MyHNLAccess is a free and secured site that allows you to view your test results as they become available.
  
  We have created easy to understand test reports that allows you to understand and track your test results over time ensuing you receive get the best care possible.
  
  Our goal at HNL Lab Medicine is to provide you the most convenient, accessible and affordable lab testing.
• What's your billing address?
  Health Network Laboratories
  PO BOX 789581
  Philadelphia, PA 19178-9581
• Do you need an appointment to get your lab work done?
  No! Wait time is typically 15 minutes or less.
• Who do I call with concerns related to my visit or service received from Health Network Laboratories?
  You can reach the compliance department by calling Customer Care at 1-877-402-4221. You can also report concerns anonymously by calling the toll-free Compliance Hotline at 1-844-675-7684 or filing a report online at: www.healthnetworklabs.ethicspoint.com.

Careers

• What jobs are currently available?
  Job openings are listed under our HNL Lab Medicine's Career Site.
  
  Please visit HNL.com and click on the Careers link located on the menu bar. You’ll find a list of the Latest Job Listings. You can view more openings by clicking on the Employment listings tab and Search Current Openings.
• How can I reset my login for My HNL Lab MedicineCareers?
  Resetting your login information can be done by selecting the Forgot Your Password Link? on the Check for Existing Resumes Screen. We will send a new password to the email address on file.
• How do I apply?
  Resumes for employment can be submitted online at HNL Lab Medicine's Career Site. Please visit HNL.com and click on the Careers link located on the menu bar.
  
  View Current opening under the Employment listings.
  
  Once you select the position you are interested in, select New Resume/CV or Existing Resume/CV to apply for a current opening.
• What is the status of my application?
  The status of your application can be found by logging into your profile. If the position you are interested in is still open, then your application is still under consideration. We will send an email to let you know when the recruiting process is closed.

Phlebotomists - Common Questions in a Phlebotomy Career

• What are a phlebotomist's roles and responsibilities?
  A phlebotomy technician, or phlebotomist, is an essential member of the clinical laboratory team who draws blood and collects specimens for lab testing and other purposes.
• What skills do you need to be a phlebotomist?

  A phlebotomist needs a number of skills, including:

  • Coordination: It takes a steady hand and good eye coordination to draw blood while causing as little pain to the patient as possible.
  • Attention to detail: You must be certain everything is properly labeled and stored to avoid mixed, lost or contaminated samples.
  • Communication: Patients are often nervous about needles, so you will need to be able to explain the process in a way that calms them.
  • Endurance: Good phlebotomists need to be able to work with precision and accuracy even after spending hours on their feet.
• How long must one attend school to become a phlebotomist?
  The HNL Lab Medicine School of Phlebotomy Program consists of an 8-week session, typically from 8 a.m. to 2:30 p.m. Monday through Friday.
• How much does it cost to be a phlebotomist?

  NO COST to you!

  HNL Lab Medicine is waiving tuition for students that are accepted into our School of Phlebotomy. The tuition (valued at $2,000.00) includes textbooks, all classroom training, a hands-on internship, and a practice test for the ASCP Certification* exam.
  
  *The ASCP Certification cost of $135.00 will be covered by HNL Lab Medicine upon successful completion of the program and onboarding as an HNL Lab Medicine Phlebotomist.

• How do I apply to be a phlebotomist?

  Visit www.hnl.com/Phlebotomy-School to apply for the next session

• Where can I work as a phlebotomist?

  Phlebotomists typically work in a variety of settings such as laboratory outpatient service centers, hospitals, medical clinics, nursing homes, and doctor’s offices.
  Many students that graduate HNL Lab Medicine's School of Phlebotomy program are hired to become part of the HNL Lab Medicine organization.

• What is involved in training to be a phlebotomist?
  Students will complete at least 40 hours of classroom training and 100 hours of clinical hours at an HNL Lab Medicine Patient Service Center (PSC) to fulfill ASCP Certification* examination requirements.
  
  In addition, 100 successful, unaided blood collections are required to sit for the ASCP Phlebotomy Technician exam.
  A typically scheduled session may have up to 100 or more hours of lecture time, including review sessions and a minimum of 100 hours of clinical experience.
  
  Most students surpass the minimum of 100 successful, unaided blood collection requirements and are well prepared to obtain a phlebotomy position after completion.
  
  *The ASCP certification cost of $135.00 will be covered by HNL Lab Medicine upon successful completion of the program and onboarding as an HNL Lab Medicine Phlebotomist.
   
• Is it difficult to become a phlebotomist? 

  Being a phlebotomist is not difficult, but it requires training and practice. Phlebotomists will learn a lot through our training program and will improve as they gain more training and experience drawing blood. This job may be difficult for individuals who are sensitive to the sight of bodily fluids.

• What phlebotomy test will I need to take for certification?  

  Upon successful completion of the HNL School of Phlebtomy program you must pass the American Society of Clinical Pathologists (ASCP) Phlebotomy Technician Certification examination. (Separate fee to take examination) Note: Proof of High School graduation through graded transcripts sent directly to ASCP required.

• What hours do phlebotomists usually work?

  Part-Time, 20 Hours Per Week, Day Shift, Monday-Sunday
  Full-time 40 hours per week, dayshift, Monday-Friday, with weekend rotation

• What are the requirements for becoming a phlebotomist?

  Candidates will undergo a formal interview process with HNL Lab Medicine and be considered a per-diem temporary employee if accepted. Upon acceptance, the following will be required
  and processed following HNL Lab Medicine Human Resources and LVHN Employee Health policy.
  Non-submission invalidates acceptance for that session.

  • Medical Clearance/Vaccine Documentation
  • Fingerprint Clearance
  • Urine Drug Screen
  • Child Abuse Clearance
  • Background check
  • Proof of liability insurance
  • Proof of health insurance
  • Influenza vaccination (within the season)
  • COVID-19 vaccination

  Note: The presence of any controlled substance considered prohibitive after medical review of urine drug screen will prevent you from participating in the program. If any criminal background report is delayed and includes prohibitive offenses, you may not be able to complete the program.

• What educational qualifications do you need to be a phlebotomist?

  In order to enroll, students must:

  • Must be 18 years of age

  • High School Diploma or GED documentation

  • Copy of unofficial graded transcript from high school or college

  Students will complete at least 40 hours of classroom training and 100 hours of clinical hours at an HNL Lab Medicine Patient Service Center (PSC) to fulfill ASCP Certification examination requirements. Which is the exam students will take upon completion to become certified that the program will prepare you for.

• What skills will I have as a phlebotomist?

  Upon completion of the program, you'll be able to:

  • Demonstrate knowledge of the healthcare delivery system and medical terminology as it relates to the laboratory
  • Demonstrate knowledge of infection control and safety
  • Demonstrate a basic understanding of the anatomy and physiology of body systems
  • Demonstrate a basic understanding of age-specific or psycho-social considerations involved in the performance of phlebotomy procedures on various age groups of patients
  • Describe the legal and ethical implications of patient testing
  • Demonstrate understanding of the importance of specimen collection and specimen integrity in the delivery of patient care
  • Demonstrate knowledge of collection equipment and collection methods, various types of additives used in collection tubes, and special precautions necessary and substances that can interfere in clinical analysis of blood constituents
  • Follow standard operating procedures to collect specimens utilizing venipuncture or capillary methods
  • Demonstrate understanding of requisitioning, specimen transport, and specimen processing
  • Communicate (verbally and nonverbally) effectively and appropriately in the workplace
  • Define Quality Assurance as it relates to the practice of phlebotomy
  • Take the American Society of Clinical Pathologists (ASCP) Phlebotomy Technician Certification examination. (Separate fee to take examination) Note: Proof of High School graduation through graded transcripts sent directly to ASCP required.
• Is it worth becoming a phlebotomist?
   Top 10 Reasons to Become a Phlebotomist
• Who can I contact for more information or questions?

  Karen Sciole, 484-425-8309, or Kimberly Townsend, 484-425-5535 or hnl.com/contactus

• Learn More About HNL School of Phlebotomy - hnl.com/Phlebotomy-School
  HNL School of Phlebotomy!! - hnl.com/Career/Phlebotomy-School
• Source Links - Indeed.com: Common questions about for a Phlebotomist - www.indeed.com/career/phlebotomist/faq

  Indeed.com: Common questions about for a Phlebotomist https://www.indeed.com/career/phlebotomist/faq

Technical Support

• Do you already have an account through the Healthcare Professional Portal?
  • To create or define a user
  • To reset your password
  • To order supplies

  Please login to Healthcare Professionals Portal and submit your request here
  
  Disclaimer Statement:
  If you have questions pertaining to other applications, or results for yourself, or a family member please contact our Customer Support Department at: 1-877-402-4221
  
  Note:
  Submissions to be filtered through helpdesk as they are today